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Published: June 28, 2019

On Wednesday 26 June, Alexandre was invited to speak in Paris at the annual meeting of the Club des Médiateurs de Services au Public, which is the association gathering all key French ombudsmen operating in a wide range of sectors (such as energy, education, financial services, telecom, transports, tourism, etc.). He discussed the past, present and future of consumer ADR in Europe and in France with a presentation entitled "Médiation de la consommation en Europe et en France: hier, aujourd'hui et (surtout!) demain". This event was also an excellent opportunity to exchange with French stakeholders about ongoing developments in the field, in particular on issues relating to ADR and digitalisation, use of Artificial Intelligence and Predictive Justice tools, relationships between ADR and courts, simplication and rationalisation of ADR sectors, and many others important topics.