Presenting empirical study investigating consumer behaviour to the main Belgian Ombudsmen in Brussel
16 and 17 November 2020 at Erasmus University Rotterdam
Civil justice remains in constant flux. The design of a sustainable civil justice system for the 21st century is continuously discussed both at national and international level. Particularly at international level, several soft law instruments have been adopted in recent years such as the UN 2030 Agenda for Sustainable Development, the ELI/UNIDROIT Model Rules of Civil Procedure and the ELI statement on the relationship between formal and informal justice.
The conference addresses four key issues in civil justice, which require a deeper and renewed reflection in light of their contribution of facilitating access to justice. Those trends concern the shaping of the interaction between formal and informal justice, the digitalization of consumer dispute resolution, the collectivizing and monetizing of civil litigation and efforts of bringing justice closer to citizens. The conference will bring together academics, policymakers, practitioners and representatives of civil society to critically reflect on the opportunities and possible drawbacks ensuing from these paramount developments.
This conference is organised by Erasmus School of Law at Rotterdam University under the ERC project ‘Building EU Civil Justice’ (www.euciviljustice.eu).
The conference is set up as a blended event, with speakers at the site and some presenting online. If necessary, in the light of the COVID-19 situation, the conference will take place online entirely.
For more information, do not hesitate to contact us at firstname.lastname@example.org (Betül).
Published: April 29, 2019
On 29 April 2019, Alexandre Biard and Stefaan Voet presented the results of a field research conducted in collaboration with the Consumer Mediation Service (Service de Médiation pour les Consommateurs/Consumentenombudsdient) to the main Belgian ombudsmen (telecom, energy, rail, financial services). The research intends to investigate consumer expectations and experiences when they engage with the Consumer Mediation Service, and seeks to make policy recommendations to promote more effective services. The report is written also in collaboration with Kyra Hanemaaijer and Emma van Gelder, and will be available online shortly.