Presenting empirical study investigating consumer behaviour to the main Belgian Ombudsmen in Brussel
The ERC Building EU Civil Justice team is running a series of seminars. The series covers a variety of topics in the field of European civil justice and zoom in on the key topics our group has been working on over the past four years. These include the privatization and digitalization of civil justice, cross-border judicial co-operation, international business courts, and self-representation. Each session will bring together invited speakers and our own researchers. To join us for one or more of these sessions, please register here over Eventbrite.
Thursday, 15 July (15.30-17.30 CET)
European Civil Justice in Transition: Past, Present & Future
In this last seminar of the series several highly regarded academics in the area of European civil justice shed their light on key current and future issues, including digitisation, collective redress, ADR and funding of civil justice.
Speakers: Alan Uzelac, Burkhard Hess, Eva Storskrubb and John Sorabji (moderated by Alexandre Biard and Xandra Kramer)
Thursday, 1 July (16:00-18:00)
Friday, 2 July (09:30-11:30)
The Arbitralization of Courts
Thursday, 6 May (15:00-17:00)
Friday, 21 May (10:00-12:00)
Friday, 4 June (10:00-12:00)
Published: April 29, 2019
On 29 April 2019, Alexandre Biard and Stefaan Voet presented the results of a field research conducted in collaboration with the Consumer Mediation Service (Service de Médiation pour les Consommateurs/Consumentenombudsdient) to the main Belgian ombudsmen (telecom, energy, rail, financial services). The research intends to investigate consumer expectations and experiences when they engage with the Consumer Mediation Service, and seeks to make policy recommendations to promote more effective services. The report is written also in collaboration with Kyra Hanemaaijer and Emma van Gelder, and will be available online shortly.