Presenting empirical study investigating consumer behaviour to the main Belgian Ombudsmen in Brussel
On 1 and 2 April 2020, ERC project members Erlis Themeli and Emma van Gelder co-organized the conference ‘Digital and Intelligent Europe: EU Citizens and the Challenges of New Technologies for Civil Justice’, together with Anna van Duin and Rachel Rietveld (University of Amsterdam). The two-day conference revolved around EU citizens in their search for justice in an increasingly digitized world. Digital technologies can reduce barriers to access to justice by offering more affordable, swifter and simpler solutions. Key notes were delivered by Natali Helberger and Tania Sourdin and the three panels evolved around the topics of digital and intelligent out of court procedure, digital and intelligent justice solutions for supporting the court, and digital and intelligent courts. The conference brought together academics and practitioners from around the world and resulted in vivid discussions and a lot of food for thought. We will prepare a full conference report in the upcoming days.
Published: April 29, 2019
On 29 April 2019, Alexandre Biard and Stefaan Voet presented the results of a field research conducted in collaboration with the Consumer Mediation Service (Service de Médiation pour les Consommateurs/Consumentenombudsdient) to the main Belgian ombudsmen (telecom, energy, rail, financial services). The research intends to investigate consumer expectations and experiences when they engage with the Consumer Mediation Service, and seeks to make policy recommendations to promote more effective services. The report is written also in collaboration with Kyra Hanemaaijer and Emma van Gelder, and will be available online shortly.