Presenting empirical study investigating consumer behaviour to the main Belgian Ombudsmen in Brussel
Our book New pathways to civil justice in Europe has just been published by Springer. It results from one of the international conferences organized by our ERC group (’Challenge accepted!’) and this one was particularly memorable. The book focuses on innovative pathways to civil justice with a view to improving access to justice. It encompasses the four key topics of the project: use of Artificial Intelligence and its interaction with judicial systems; ADR and ODR tracks in privatising justice systems; the effects of increased self-representation on access to justice; and court specialization and the establishment of commercial courts to counter the trend of vanishing court trials. Top academics and experts from Europe, the US and Canada address these topics in a critical and multidisciplinary manner, combining legal, socio-legal and empirical insights. More information and sales available at the Springer website. The Introductory chapter by the editors (Erasmus University Rotterdam) and the final chapter by Judith Resnik (Yale University) are available for free download.
Published: April 29, 2019
On 29 April 2019, Alexandre Biard and Stefaan Voet presented the results of a field research conducted in collaboration with the Consumer Mediation Service (Service de Médiation pour les Consommateurs/Consumentenombudsdient) to the main Belgian ombudsmen (telecom, energy, rail, financial services). The research intends to investigate consumer expectations and experiences when they engage with the Consumer Mediation Service, and seeks to make policy recommendations to promote more effective services. The report is written also in collaboration with Kyra Hanemaaijer and Emma van Gelder, and will be available online shortly.