Presenting empirical study investigating consumer behaviour to the main Belgian Ombudsmen in Brussel
Our conference Frontiers in Civil Justice will be held on 16-17 November 2020. We will address four key issues in civil justice requiring a deeper and renewed reflection in light of their contribution of facilitating access to justice. These are the shaping of the interaction between formal and informal justice, the digitalization of consumer dispute resolution (ODR), the collectivizing and monetizing of civil litigation and efforts of bringing justice closer to citizens. The conference will bring together academics, policymakers, practitioners and representatives of civil society to critically reflect on the opportunities and possible drawbacks ensuing from these paramount developments.
The outline of the conference, including confirmed keynote speakers, is avaible here. Further details will be made available soon.
Call for Papers!
For the last part of the conference we welcome abstracts on the topic ‘Innovations in Civil Justice - Bringing Justice Closer to Citizens’. Please send in your abstract of max. 500 words before 31 July. Further details can be found here.
We will have great speakers and look forward to exciting debates. We hope to see you in Rotterdam!
We are recruiting!
Published: April 29, 2019
On 29 April 2019, Alexandre Biard and Stefaan Voet presented the results of a field research conducted in collaboration with the Consumer Mediation Service (Service de Médiation pour les Consommateurs/Consumentenombudsdient) to the main Belgian ombudsmen (telecom, energy, rail, financial services). The research intends to investigate consumer expectations and experiences when they engage with the Consumer Mediation Service, and seeks to make policy recommendations to promote more effective services. The report is written also in collaboration with Kyra Hanemaaijer and Emma van Gelder, and will be available online shortly.