Study on consumers’ attitudes vis-à-vis the Consumer Mediation Service in Belgium
Our conference Frontiers in Civil Justice will be held on 16-17 November 2020. We will address four key issues in civil justice requiring a deeper and renewed reflection in light of their contribution of facilitating access to justice. These are the shaping of the interaction between formal and informal justice, the digitalization of consumer dispute resolution (ODR), the collectivizing and monetizing of civil litigation and efforts of bringing justice closer to citizens. The conference will bring together academics, policymakers, practitioners and representatives of civil society to critically reflect on the opportunities and possible drawbacks ensuing from these paramount developments.
The outline of the conference, including confirmed keynote speakers, is avaible here. Further details will be made available soon.
Call for Papers!
For the last part of the conference we welcome abstracts on the topic ‘Innovations in Civil Justice - Bringing Justice Closer to Citizens’. Please send in your abstract of max. 500 words before 31 July. Further details can be found here.
We will have great speakers and look forward to exciting debates. We hope to see you in Rotterdam!
We are recruiting!
Published: July 10, 2019
The research investigated consumers' attitudes and expectations when they engage with the Consumer Mediation Service (Service de Médiation pour le Consommateur/Consumentenombudsdienst), which is the public residual ADR entity acting in Belgium. The study focused on the situation of consumers with uncomplete files submitted in 2018 and was conducted by ERC researchers at Erasmus University, in collaboration with the Consumer Mediation Service and KU Leuven. It was based on an online survey completed by approx. 340 consumers. The report formulates several policy recommendations for futher improving the work and functioning of the Ombudsman. Results are available here, both in French and Dutch.