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New year, new ERC team member!

On 1 January 2020 Betül Kas joined our ERC team as a postdoc researcher on the subproject on privatisation of civil justice. She is the successor of Alexandre Biard, who as of December 2019 continued his career as a senior advisor at BEUC in Brussels, where he will be able to use his extensive research experience for the benefit of enforcing consumer rights in the EU. We are grateful for his invaluable contribution to our project, resulting in an impressive number of publications and conference presentations among others. We all greatly appreciated his many initiatives, his fieldwork, support of the other researchers, work spirit, and good sense of humour. We are happy to keep him in our team as an affiliated researcher and look forward to our futher collaboration.

We welcome Betül to our team as the successor of Alexandre for the postdoc project on privatisation. She has an impressive track record, having worked among others as a PhD researcher in the ERC Advanced project of Hans Micklitz at the European University Institute in Florence and as a postdoc researcher in the Vidi project led by Chantal Mak at the University of Amsterdam. Her German background will further strengthen our research on German law and practice. One of her research focuses will be the interaction between public and private justice. We are very happy to have Betül on our team and look forward to working with her in 2020 and onwards!

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Published: July 10, 2019

The research investigated consumers' attitudes and expectations when they engage with the Consumer Mediation Service (Service de Médiation pour le Consommateur/Consumentenombudsdienst), which is the public residual ADR entity acting in Belgium. The study focused on the situation of consumers with uncomplete files submitted in 2018 and was conducted by ERC researchers at Erasmus University, in collaboration with the Consumer Mediation Service and KU Leuven. It was based on an online survey completed by approx. 340 consumers. The report formulates several policy recommendations for futher improving the work and functioning of the Ombudsman. Results are available here, both in French and Dutch.