Study on consumers’ attitudes vis-à-vis the Consumer Mediation Service in Belgium
The ERC Building EU Civil Justice team is running a series of seminars. The series covers a variety of topics in the field of European civil justice and zoom in on the key topics our group has been working on over the past four years. These include the privatization and digitalization of civil justice, cross-border judicial co-operation, international business courts, and self-representation. Each session will bring together invited speakers and our own researchers. To join us for one or more of these sessions, please register here over Eventbrite.
Thursday, 15 July (15.30-17.30 CET)
European Civil Justice in Transition: Past, Present & Future
In this last seminar of the series several highly regarded academics in the area of European civil justice shed their light on key current and future issues, including digitisation, collective redress, ADR and funding of civil justice.
Speakers: Alan Uzelac, Burkhard Hess, Eva Storskrubb and John Sorabji (moderated by Alexandre Biard and Xandra Kramer)
Thursday, 1 July (16:00-18:00)
Friday, 2 July (09:30-11:30)
The Arbitralization of Courts
Thursday, 6 May (15:00-17:00)
Friday, 21 May (10:00-12:00)
Friday, 4 June (10:00-12:00)
Published: July 10, 2019
The research investigated consumers' attitudes and expectations when they engage with the Consumer Mediation Service (Service de Médiation pour le Consommateur/Consumentenombudsdienst), which is the public residual ADR entity acting in Belgium. The study focused on the situation of consumers with uncomplete files submitted in 2018 and was conducted by ERC researchers at Erasmus University, in collaboration with the Consumer Mediation Service and KU Leuven. It was based on an online survey completed by approx. 340 consumers. The report formulates several policy recommendations for futher improving the work and functioning of the Ombudsman. Results are available here, both in French and Dutch.