Study on consumers’ attitudes vis-à-vis the Consumer Mediation Service in Belgium
The latest issue of Erasmus Law Review, edited by Xandra Kramer and John Sorabji, is dedicated to International Business Courts. It contains eleven papers focusing on a specific jurisdiction or on horizontal issues, including on international jurisdiction and lawyers’ preferences in international litigation. This special issue results from the seminar ‘Innovating International Business Courts: a European Outlook’, and includes the speaker contributions to that seminar and additional articles resulting from a call for papers on this blog.
The complete issue can be downloaded here.
Similtaneously a book expanding on the topic and including views from twelve jurisdictions has just been published: International Business Courts: A European and Global Perspective (eds. Xandra Kramer & John Sorabji), Eleven International Publishing 2019. (order form)
The electronic version of this book will become available open access soon.
These publications result from and are financed by the ERC Consolidator project Building EU Civil Justice at the Erasmus School of Law in Rotterdam.
Published: July 10, 2019
The research investigated consumers' attitudes and expectations when they engage with the Consumer Mediation Service (Service de Médiation pour le Consommateur/Consumentenombudsdienst), which is the public residual ADR entity acting in Belgium. The study focused on the situation of consumers with uncomplete files submitted in 2018 and was conducted by ERC researchers at Erasmus University, in collaboration with the Consumer Mediation Service and KU Leuven. It was based on an online survey completed by approx. 340 consumers. The report formulates several policy recommendations for futher improving the work and functioning of the Ombudsman. Results are available here, both in French and Dutch.